DOCTOR APPOINTMENT VIA SMS SOFTWARE

INTRODUCTION

DOCTOR APPOINTMENT VIA SMS SOFTWARE is web based software running on PHP server side handles and MYSQL DBMS tool. The software was designed to help clinics and hospitals to develop their sales, manage their patients’ appointments and remind their doctors and their patients about their appointment. In other hand, the software makes the search of clinic or doctor and gets an appointment in more effective and easier way.

SOFTWARE USERS LIST

1. SMS provider
2. Websites specialized in providing appointment services via internet
3. Clinics and hospitals
4. Medicine manufacturers and sellers
5. Pharmacies
6. Media agencies (the software has built in facility to send bulk sms to categorized software final user)
7. Market research companies
8. Marketing companies
9. Etc…..and many other companies

HOW IT WORKS

A/ REQUEST OF APPOINTMENT VIA SMS (BY PATIENT

B/ REQUEST OF APPOINTMENT LIST VIA SMS (BY DOCTOR)

SOFTWARE USERS LEVELS
The software was designed in two directions which are horizontal direction and vertical direction.
The software was designed in two directions which are horizontal direction and vertical direction.

a/ Vertical directions: The vertical direction was designed to accommodate 6 levels of users. Each level can access all levels under him but cannot know or see or access any level beyond him. In other term, we can say that our software was designed in the same way we build a building each higher floor can see the down floors but cannot see the upper floors.

Each admin of each level can have a report about all users under him with their access name and password, the history of all their activities and the history of all accounts (users) under him. The said admin can block and change the user name and password of any account or user under them or the accounts which are under the accounts which are under them. This facility will allow all users to control the accounts under him.

b/ Horizontal directions: The horizontal direction was designed to accommodate different users on the same level starting from the admin level to one time user level. Which means that can be different admin in one user account.

SOFTWARE SERVICES SALES METHODS
The software was designed with different facilities to can accommodate different sales methods. But mainly the sales can be done through subscription charges during registration and the periodical subscription, SMS unit sales, sub account sales, SMS advertisement sales and user’s personal information sales. The following are the facilities which can give us idea about the different sales methods

a/  Subscription charges and Account expiry date: Each account can be given automatic or manual expiry date. In other hand, the account can be renewed automatically or manually

e/  Short code facility: The software can be linked to short code and the user can set a price per each subscription for limited period.

f/  SMS account: The software has the facility to add SMS credits to the sub accounts. The sms unit can be added automatically by prepaid card or manually by access the account and adding from it.

g/  Sub accounts or sub users: As we said previously that the software has 6 level of users. And some of these high level users can have the facilities to provide the services of our software to group of companies or people.

h/  Announcement & advertisement: The software has built in facilities to send an individual or group of messages to one mobile number or selected list which can be from the service provider or any other decided list which can be filtered from the user list of uploaded from the computer desk top. The facility of sending message to selected group of mobile users can be used by media agencies to send messages to desired categories of mobile users as per their personal or contact information registered in the software. The announcement delivery can be set before receiving the reply or after.

ACCESS THE SOFTWARE THROUGH MOBILE & INTERNET
The users can access the software by mobile and by internet. Which means the software can be accessed from anywhere in the world at any time.

ACCESS BY INTERNET: As we said before and as it was mentioned in the paragraph of SOFTWARE USERS LEVELS, there are 6 levels of users. Therefore, each level has limited access to a certain pages and can operate only limited operations which are granted to his user level. The following are some features which can be operated and some page which can be seen by accessing the software by internet. The following information are chosen randomly and not by user level.

a/ Operations (Features): 
1a/ USER: Add and cancel users, change password and user name of existing users, set expiry date for each user account, block user, add SMS unit to the account of user, etc...

2a/ Upload & cancel appointment: Upload and cancel existing appointment, set expiry date to an existing appointment, etc…

3a/ Booking and confirmation: Book new appointment, check appointment list by doctor or by department, etc…

4a/Appointment seeker list: Seeker mobile numbers and other related information list, block a mobiles number list from using the software, etc… 

5a/ SMS Announcement or advertisement: Set the message sender name, set the language of the message, set the mobile number, set the group after selecting from user own list or service provider list or a list from user computer desk top, send message to selected mobile number(s).

b/ SEARCH:
Our search engine is based on filtering features and not just search by word. The filtering option allows the user to keep on filtering the searched information and not to search for each information separately. The following are some available search criteria

1b/ USER: Search existing user by name, by password, by registration date, by expiry date, etc…

2b/ Doctors: Search registered doctors by registration date, by specialty, etc…

3b/ Booking and confirmation: Search by doctor, patient, specialty, time, etc

4b/ Patient list and many other search criteria

c/ REPORTS:
Our reports are based on filtering features. The filtering option allows the user to keep on filtering the requested reports and there will be no need for him to go out of received report and ask for another report in case the information is not available in the first report.

All activities and information on the software are registered and cannot be expired or changed unless the admin of the software decides to eliminate certain registered information or activities.

1/ Doctor appointment list
2/ Doctors appointment cancellation list
3/ Patient appointment list
4/ Patient appointment cancellation list
5/ Department appointment activities, etc…

ACCESS BY MOBILE: The access of software features and information from the mobile is allowed according to user level as it was mentioned in the paragraph of SOFTWARE USERS LEVELS, there are 6 levels of users. Therefore, each level has limited access to a certain features and information according to his user level. The following are some features which can be operated and some information which can be seen by accessing the software by mobile. The following information are chosen randomly and not by user level.

PATIENT

a/ Initial request for appointment
b/ Confirmation of appointment
c/ Cancel confirmed appointment
d/ Send comments 

DOCTOR

a/ Request of appointment list of selected day(s)
b/ Request to cancel an existing appointment(s)

MESSAGE LIST AND FUNCTIONS BY MOBILE: Please download the attached file

SOFTWARE USAGE BENEFITS
The benefits of using our software vary from one user to another. Therefore we will focus on main users which the software was mainly developed for them.

a/ SMS PROVIDER:

• New services to sell: The software services can be considered as new service and it can be provided by service registration which means there will be subscription charges and periodical charges (such as monthly). In other hand the usage of SMS will be charged to service user.
• Increase of SMS unit selling: The software usage is based on SMS traffic therefore the SMS service provider will be able to increase the sales of SMS units
• Increase the sales of mobile numbers: The software was developed based on receiving the requests and searches through standard mobile number which should be linked with the software through GPRS modem and SMS gateway.
• Increase the sales of short code: The short code can be used to help doctors or clinics to register by phone and pay through the short code instead of visiting the office or the outlets and pay in cash.
• Increase number of permanent clients: Our software helps SMS provider to build a long term and permanent relationship with their subscribers which are using the software.
• Create a categorized data base of mobile users: The software has built in facilities to register personal information on each patient (visit our PDF or power point presentation and search for announcement page to can understand more about categorized data base)
• SMS media: Due to the availability of personal data base of each mobile user using our software or registered patients, the SMS provider can offer the service of sending bulk SMS campaign to categorized mobile numbers.

b/ CLINICS:

• Increase the number of patients (New & Existing)
•  Remind patients about their appointment s(Automatic)
•  Be reminded (Doctor & Receptionist) about the appointment (Automatic)
•  Save mobile numbers & categorized database (Gender, Nationality, Income, Age, Marital Status) about each patient
•  Communicate with patients via SMS
•  Have an exact idea about most preferred doctors or clinics
•  Have an exact idea about most preferred times and days of the week for the appointments
•  Have an exact idea about the patients (in the market)
•  Organize and control advertising campaign through SMS

c/ PATIENTS:

• Easy way to search (Based on mobile use)
• Get instant reply
• Get contacted by the concerned clinics or doctors
• In case the requested search is not available, the system will send alternative results (Date and time)
• Choose between doctors and clinics
• Be reminded about the appointment (Automatic)